Complaints And Grievances Redressal :

Escalation matrix for investors to lodge a complaint:

• Level 1

  To Lodge a complaint to the Complaint Redressal Officer (CRO) :

  Through letter Investors can write to us with their query/complaint to the address as mentioned below:

  Mr. Yashpal Sharma
  Unit 209, 2nd floor,
  Signature Building,
  Block 13B, Zone-1, GIFT-SEZ,
  Gandhinagar-382050 (Gujarat, India)
  Email: cs.gift@sbifundsgift.com
  Phone: +91 (0)79 – 6832 0700

• Level 2

  If a complainant is not satisfied with the resolution provided or if the complaint has been rejected by the FME, preferably within 21 days from the receipt of the decision from the CRO, then complainant can lodge complaint to the Complaint Redressal Appellate Officer (CRAO), as under:

  Mr. Manish Makharia, CEO
  Unit 209, 2nd floor,
  Signature Building,
  Block 13B, Zone-1, GIFT-SEZ,
  Gandhinagar-382050 (Gujarat, India)
  Email: ceo@sbifundsgift.com
  Phone: +91 (0)79 – 6832 0703